How to add facebook customer chat (live chat) to your website

Don’t pay big $$$ for Intercom or Drift when you’re just starting out! Get live chat on your trang web for miễn phí, integrated with your Facebook page. All without a developer tài khoản.
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Earlier this month, facebook launched the Messenger customer chat plugin in closed beta as a simple way khổng lồ allow people khổng lồ chat with businesses on their websites và in Messenger. With this plugin, customers can transition baông xã và forth seamlessly without losing the conversation’s history và context. But you can use it today by following these instructions!

How does Live Chat work?

Live chat allows you khổng lồ instantly communicate with your website visitors via instant messaging. The chat simply appears within their browser window, & the trang web visitor can chat with an operator by typing inkhổng lồ the live chat box.

Most startups are using Intercom or Drift.

But that doesn’t mean you’re ready for those tools just yet. You should start khổng lồ think about this when you reach a few hundred paying customers, và are feeling some pain points with your initial / free setup.

Intercom is an AMAZING product. For startups with paying customers. But I don’t got $100/mo to lớn add Live Chat khổng lồ every side project I start.

Wow! That’s a lot for Live sầu Chat if you’re just starting out!Solution

Use your Facebook page as a lightweight CRM, và integrate Facebook Messenger as a live sầu chat solution!

Bonus Feature: Bot Support

Something I don’t hear a lot of people talking about is Bot Support. If you want to create a facebook messenger bot, you can add Bot Support, embedded directly on your trang web.

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If you’re looking for an easy, DIY solution to creating your own chat bot, I would suggest checking out Chat Fuel (Free).

How lớn phối it up

Prerequisites

You’ll need you Facebook Page ID. Follow the instructions below lớn retrieve sầu that.You’ll need khổng lồ whitedanh mục your domain name on your facebook page. We’ll show you how in the guide below.You’ll need lớn embed a snippet of code on the pages where you wish lớn display your widget.You should consider setting up notifications on your Mobile & in email for when customers message you, as well as downloading the Messenger App for your phone.

Detailed documentation & cài đặt instructions on Facebook

1. Retrieve your Facebook Page ID

First, you’ll need to lớn retrieve sầu your Facebook page ID. You can vì chưng this by navigating to lớn your page, clicking on the About tab, & scrolling lớn the bottom of the page. There, you will see your page ID (It should be a number).

Alternatively, you can type the name of your facebook page into this trang web & find your numerical facebook page ID.

Alternatively, you can use this trang web to lớn find your facebook ID.

2. Whitemenu your Domain

Next, you’ll need lớn navigate lớn the “MESSENGER PLATFORM” tab & whitelist your tên miền. Type in both the HTTP:// & HTTPS:// variants of your tên miền khổng lồ ensure it works for 100% of users. Clichồng the SAVE button.

3. Embed a snippet of code in your website

Now, our final step, is to lớn embed a small snippet of code on our website. You should place it just before the closing